Click "Start in Safe Mode" ( not Refresh). (menu bar) Help menu > Restart with Add-ons Disabledīoth scenarios: A small dialog should appear."3-bar" menu button > "?" Help > Restart with Add-ons Disabled. If Firefox is running: You can restart Firefox in Safe Mode using either: (On Mac, hold down the option/alt key instead of the Shift key.) If Firefox is not running: Hold down the Shift key when starting Firefox. Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
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